At the Durham Islamic Society (DIS), we are committed to your satisfaction and aim to offer the highest quality products and services. However, we recognize that there may be situations where a refund is necessary. Below is our refund policy for your review.
Event Tickets
Refunds for event tickets can be issued up to 7 days before the event date. After this period, tickets are non-refundable. However, they may be transferred to another individual upon request.
Coaching and Consulting Services
Refunds for coaching and consulting services are evaluated on a case-by-case basis. If you are dissatisfied with the service provided, please contact us to discuss your concerns and explore potential options for a refund.
How to Request a Refund
To initiate a refund, please contact our customer support team at info@disdo.org with your order details and the reason for requesting a refund. We strive to process refunds promptly, typically within 5-7 business days.
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